Privacy and cookies

Ride25 Limited (“we”, “us”) is the data controller for the personal information you give us through this website. This page explains what we collect and why.

What we collect

When you register for a leg we collect your name, date of birth, gender, contact details, passport details, nationality, shirt size, dietary requirements, medical information you choose to tell us, next-of-kin details, travel insurance details and your billing information. If you join our mailing list we collect your email address only.

Why we use it

• To run the leg you have booked, including hotels, transport and border paperwork.
• To keep you safe — medical and next-of-kin details are shared only with our ride team and, in an emergency, medical services.
• To raise and settle your invoice through our accounting system.
• To send you ride information, and marketing only if you have opted in.

Who we share it with

Hotels and local partners on your leg, our accounting provider for invoicing, and our payment provider when you pay by card. We never sell your data.

Charity donations

New donations are processed through 1moreChild’s own Stripe account. Ride25 and 1moreChild use your name, receipt email, donation amount and payment reference to process your donation, send a receipt and maintain donation records. Stripe processes card payments; Ride25 does not store card details. Your name, amount and optional message appear publicly unless you choose anonymity. Anonymous donations do not display your name or message. Receipt emails and payment details are never public. If you select Gift Aid, your full home address, declaration wording, consent time and request address are stored privately and shared with 1moreChild for its claim and required records. Gift Aid addresses and declarations are never public. Donation records are retained for seven years for accounting requirements. Donation details are not used for marketing without a separate opt-in.

How long we keep it

Booking and financial records are kept for seven years to meet UK accounting requirements. Passport and medical details are deleted within twelve months of the end of your leg. Mailing list entries are kept until you unsubscribe.

Your rights

You can ask for a copy of your data, ask us to correct it, or ask us to delete it, by using our contact form. You can also complain to the Information Commissioner's Office.

Cookies

We use cookies that are necessary for the website to work, such as keeping you signed in to the admin area and remembering a booking in progress. We use no advertising cookies.